Terms of Service
These Terms set out the deal between you and PrintClose™. They cover your subscription, billing, refunds, what you can do with the software, and the rules around sending messages to your customers. The messaging sections matter most, so please read them. They are written to be clear rather than to trip you up.
01 Acceptance of Terms
These Terms of Service (the "Terms") form a binding agreement between you and PrintClose LLC, a Texas limited liability company ("PrintClose™," "we," "us," or "our"), governing your access to and use of the PrintClose™ website, web application, messaging features, and related services (collectively, the "Service").
By creating an account, starting a subscription, or otherwise accessing the Service, you confirm that you have read, understood, and agree to be bound by these Terms, the Privacy Policy, the Acceptable Use Policy, the Refund and Cancellation Policy, and the Data Processing Addendum, each incorporated here by reference. If you do not agree, do not use the Service.
If you use the Service on behalf of a company or other organization, you represent that you have authority to bind that organization, and "you" refers to that organization.
02 Definitions
- Account: the registered login through which you access the Service.
- Subscription: a recurring paid plan that grants access to the Service for a billing period.
- Member Data: any data you upload to or generate within the Service, including customer lists, contact records, artwork, quotes, job details, and message content.
- Contact: an individual whose information you upload to or collect through the Service, including your own past, current, and prospective customers.
- Messaging Services: the SMS, MMS, email, and voice features of the Service used to communicate with Contacts.
- Consent: the express permission a Contact has given you to be contacted, as required by applicable law and carrier rules.
03 Eligibility & Accounts
You must be at least 18 years old, operating a legitimate business, and able to form a binding contract. By using the Service you represent that you meet these requirements.
Account responsibility
- Provide accurate, current, and complete registration information, including the legal business name, business mailing address, and tax identification number required for carrier registration and marketing email, and keep it up to date.
- You are responsible for safeguarding your credentials and for all activity under your Account, including activity by your employees and contractors.
- Notify us promptly at support@printclose.com of any unauthorized use or suspected breach.
- We are not liable for loss arising from your failure to protect your credentials.
Messaging features require registration with mobile carriers under the A2P 10DLC framework. Registration depends on accurate business information and is granted by carriers, not by us. We cannot guarantee approval, approval timelines, message throughput, or delivery rates, and we are not responsible for carrier decisions.
04 The Service & License
PrintClose™ provides software that helps print shops capture leads, respond to missed calls, follow up on quotes, request reviews, re-engage past customers, and manage production. Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your internal business purposes.
The Service is provided on a subscription, software-as-a-service basis. No software is sold to you and no ownership rights are transferred. Access is provisioned on payment and is contingent on your Subscription remaining in good standing.
05 Subscriptions & Billing
Plan and access
PrintClose™ is offered as a single, all-inclusive plan with unlimited users. Access to the Service is gated by an active, paid Subscription. If your Subscription lapses, is cancelled, or a payment fails, your access, including active campaigns and message sending, may be suspended or terminated.
Fees & auto-renewal
- Subscriptions are billed in advance and automatically renew each period, monthly or annually as selected, until cancelled.
- By subscribing, you authorize us and our payment processor to charge your payment method for all fees as they become due.
- Annual Subscriptions are billed once for the year at a discount versus paying monthly.
- All fees are in U.S. dollars.
- We may change pricing on a prospective basis with reasonable notice. Changes take effect at your next renewal, except as described under Launch pricing below.
Launch pricing
If you subscribed at a launch or founding-member price, that price is locked for as long as your Subscription remains continuously active. The lock ends if you cancel or your Subscription lapses for non-payment, and any new Subscription is billed at the then-current price.
Messaging usage
Messaging usage may be subject to limits or usage-based charges as shown on your plan or our pricing page at the time of purchase. Any usage-based charges are billed at the then-current rate. Prepaid messaging credits, if offered, are not redeemable for cash and do not roll over between billing periods unless your plan states otherwise.
Failed payments
If a charge fails, we may retry it and suspend or downgrade your Account until payment is received. Suspension may interrupt scheduled campaigns and message delivery. You remain responsible for any unpaid amounts.
Payments are processed securely by Stripe. We do not store your full card details. Your use of payment features is also subject to Stripe's terms.
06 Taxes
Subscription fees are exclusive of taxes unless stated otherwise at checkout. Where we are required to collect sales, use, or similar taxes, they are calculated and added at checkout based on your billing address and remitted to the appropriate authority.
You are responsible for any other taxes arising from your use of the Service, excluding taxes based on our net income. If you are exempt, provide valid documentation before we can apply the exemption.
Texas treats software-as-a-service as a taxable data processing service and exempts twenty percent of the charge, so tax applies to eighty percent of the subscription fee at the applicable combined state and local rate. Tax is shown separately at checkout.
07 Refunds & Cancellation
Cancelling
You can cancel anytime from your Account settings or by emailing support@printclose.com. Cancellation stops future renewals. You keep access through the end of the period you have already paid for, and no further charges are made after it takes effect.
The 60-day pays-for-itself guarantee
If PrintClose™ has not generated more value than it cost you within 60 days of your first paid charge, email support@printclose.com and we will refund everything you have paid. One guarantee refund per customer.
The guarantee requires that you actually used the Service. To qualify, within the first 30 days you must have (a) imported a customer list of at least 100 contacts, and (b) had at least one campaign live and sending. Both are completed with you during your onboarding call, so meeting the conditions takes no extra effort on your part.
Refunds outside the guarantee
- Monthly Subscriptions are non-refundable for the current period once charged, after the guarantee window closes.
- Annual Subscriptions are covered by the same 60-day guarantee. After it closes, they are non-refundable except where required by law. Cancelling stops the next annual renewal.
- We do not provide prorated refunds for partial periods, unused time, unused messaging credits, or downgrades.
- Refunds go to the original payment method and may take several business days to appear.
Full details are in the Refund and Cancellation Policy.
Your data after cancellation
After your Subscription ends, we keep your Member Data and Contact Data for 12 months so you can pick up where you left off if you come back. Reactivate within that window and your customer lists, campaigns, and history are restored as they were. We will email you at least 30 days before the 12 months are up. After that, Member Data and Contact Data are permanently deleted.
You can export your data at any time before deletion, and you can ask us to delete it sooner by emailing support@printclose.com. Certain records, such as opt-out and suppression lists, consent records, and billing records, are kept longer as required by law or carrier rules, as set out in the retention schedule in the Refund and Cancellation Policy.
Suspension or termination by us
We may suspend or terminate your access, with or without notice, if you breach these Terms or the Acceptable Use Policy, fail to pay, use the Service unlawfully, generate excessive complaint or bounce rates, or create risk or legal exposure for us, our carriers, our email providers, or other users. On termination, your license ends immediately.
08 Messaging Services
The Service can send SMS, MMS, email, and voice communications to Contacts on your behalf. Text messages are sent from numbers registered to your business. Emails are sent from our sending domain under your business name, with replies routed to your business email address. In every case, you are the sender of those communications. We provide the tooling. You decide who is contacted, what is sent, and when.
What we do
- Provide the platform, templates, automation, and delivery infrastructure through our messaging and email providers.
- Process and honor text opt-out keywords automatically, including STOP, END, CANCEL, UNSUBSCRIBE, and QUIT, and respond to HELP.
- Add an unsubscribe link and your business mailing address to marketing emails, and honor email unsubscribe requests automatically.
- Maintain suppression lists so a Contact who opts out or unsubscribes is not messaged again through your Account, and stop sending to email addresses that hard bounce or file spam complaints.
- Monitor aggregate complaint, bounce, and opt-out rates for platform health.
What we do not do
- We do not obtain Consent for you, verify your Consent records, or review your message content before it sends.
- We do not guarantee message delivery, timing, throughput, or deliverability. Carriers and email providers may filter, delay, or block messages at their discretion.
- We do not provide legal advice about your messaging program.
Message and data rates may apply to Contacts who receive text messages. Message frequency varies by the campaigns you configure.
09 Your Compliance Obligations
Read this section carefully. It is the most important obligation you take on when you use the Messaging Services.
Consent
You represent and warrant that, for every Contact you upload or message through the Service, you have obtained and maintain records of Consent sufficient under all applicable laws and regulations, including the Telephone Consumer Protection Act, the CAN-SPAM Act, state telemarketing and consumer protection statutes, and applicable carrier and industry requirements, including CTIA guidelines and the A2P 10DLC framework.
You will not
- Upload or message purchased, rented, scraped, appended, or third-party lists.
- Message any Contact who has not given you Consent, or who has revoked it.
- Message any number on an applicable do-not-call list where doing so is prohibited.
- Send messages outside permitted hours under applicable law.
- Misrepresent your identity, use a sending identity that is not yours, or obscure who the message is from.
- Provide a false or incomplete business mailing address, or attempt to remove or disable the unsubscribe link in marketing emails.
- Send content prohibited by carriers, including content relating to sex, hate, alcohol, firearms, tobacco, or cannabis, or any high-risk financial, lead-generation, or debt-relief content.
Records and cooperation
You will retain proof of Consent for each Contact for at least the period required by applicable law and will provide it to us promptly on request. If a complaint, carrier inquiry, regulatory inquiry, or claim arises from your messaging, you will cooperate fully and promptly.
Attestation
When importing Contacts, you will be asked to attest that you have the required Consent. That attestation is a representation to us on which we rely.
10 Review Requests
The Service includes features that invite your customers to leave public reviews. These features are designed to send every customer the same request and the same review link.
You will not
- Use the Service to screen, gate, filter, or suppress reviews based on a customer's anticipated or expressed rating.
- Route only satisfied customers to a public review platform while diverting dissatisfied customers elsewhere.
- Offer compensation or incentives in exchange for reviews where prohibited by the review platform or by law.
- Solicit, write, or publish reviews that are fake, incentivized without disclosure, or otherwise deceptive.
These practices may violate the policies of review platforms and the Federal Trade Commission's rule on consumer reviews and testimonials. We do not build review gating and will not support attempts to implement it. Accounts found doing so may be suspended.
The Service includes a service recovery flow that lets you follow up privately with an unhappy customer after the same review request has gone out to everyone. This achieves the business outcome without the compliance exposure.
11 Acceptable Use
Your use of the Service is governed by the Acceptable Use Policy, which is incorporated into these Terms. In summary, you agree not to use the Service to do anything unlawful, infringing, deceptive, or harmful, not to interfere with or reverse engineer the Service, not to resell or sublicense it as a standalone product, and not to circumvent usage limits or security.
We reserve the right, but have no obligation, to investigate suspected violations and to remove content or suspend Accounts.
12 Member Data & Contact Data
You retain all ownership of Member Data. We do not claim ownership of your customer lists, artwork, quotes, or message content, and we do not sell Member Data or use your Contacts for our own marketing.
You grant us a limited, worldwide, royalty-free license to host, store, process, transmit, and display Member Data solely to operate and provide the Service to you. This license ends when Member Data is deleted, except for residual copies in routine backups and as required by law.
Roles
With respect to personal information about your Contacts, you are the controller and we act as your processor. We process Contact information only on your documented instructions, which include your configuration of the Service, except where applicable law requires otherwise.
You are responsible for the lawfulness of the Contact information you upload, for providing any notices and obtaining any consents required, and for responding to requests from your Contacts to access, correct, or delete their information. We will provide reasonable assistance with those requests.
The Data Processing Addendum forms part of these Terms and governs our processing of personal information on your behalf. The current list of subprocessors is published at printclose.com/subprocessors.
13 Intellectual Property
The Service, including its software, design, interface, logos, trademarks, templates, and all related intellectual property, is owned by us or our licensors and is protected by law. Except for the limited license in these Terms, no rights are granted to you.
The PrintClose™ name, logo, and branding are our trademarks. You may not use them without our prior written permission.
If you submit feedback or suggestions about the Service, you grant us an unrestricted, perpetual, royalty-free right to use them without obligation or compensation to you.
14 Third-Party Services
The Service relies on and integrates with third-party providers, including hosting and infrastructure, payment processing, SMS and voice carriers and aggregators, email delivery, and review and mapping platforms. The providers that process personal information on our behalf are named on our Subprocessors page. The Service may also connect with tools such as ActionSeps DTX Live and PrintProof.
Your use of those features may be subject to the third parties' own terms and privacy practices. We are not responsible for the acts, omissions, availability, pricing, or content of third-party services, and their inclusion does not imply endorsement. Changes made by a third party may affect the Service, and we may add, replace, or remove providers, with notice as described on the Subprocessors page.
15 Privacy
Our collection and use of personal information is described in the Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the practices described there.
16 Availability & Changes
We aim to keep the Service available and reliable, but it is provided without a formal uptime commitment unless we agree one in writing. Maintenance, third-party outages, and carrier issues may interrupt availability.
We may add, modify, or discontinue features at any time. If we discontinue a feature that is material to your use, we will give reasonable notice where practical.
17 Disclaimer of Warranties
18 Limitation of Liability
Some jurisdictions do not allow certain limitations, so some of the above may not apply to you. In that case, our liability is limited to the maximum extent permitted by law.
19 Indemnification
You agree to defend, indemnify, and hold harmless PrintClose LLC, its owner, affiliates, and suppliers from and against any claims, liabilities, damages, losses, penalties, fines, and expenses, including reasonable attorneys' fees, arising out of or related to:
- Your use of the Service.
- Member Data, including any Contact information you upload.
- Your messaging program, including any claim that a message sent through your Account lacked required Consent or violated the Telephone Consumer Protection Act, the CAN-SPAM Act, any state telemarketing or consumer protection law, or any carrier or industry requirement.
- Your review request practices, including any claim under the Federal Trade Commission's consumer review rule or a review platform's policies.
- Your violation of these Terms, the Acceptable Use Policy, or any law.
- Your infringement of any third party's rights, including disputes with your Contacts.
We will notify you of any claim subject to this section and may participate in the defense with counsel of our choosing at our own expense. You may not settle any claim in a way that imposes an obligation on us without our prior written consent.
20 Dispute Resolution
Please read this section carefully. It affects your legal rights.
Any dispute arising out of or relating to these Terms or the Service should first be raised with us at support@printclose.com so we can try to resolve it informally.
Except for claims that may be brought in small-claims court and claims seeking injunctive relief for intellectual property infringement, any unresolved dispute will be settled by binding arbitration administered under the rules of the American Arbitration Association, on an individual basis.
You and we waive any right to a jury trial and to participate in a class, collective, or representative action.
Arbitration will take place in Texas, or remotely where permitted. If the class-action waiver is found unenforceable, the rest of this section still applies. You may opt out of arbitration by emailing us within 30 days of first accepting these Terms.
21 Changes to Terms
We may update these Terms from time to time. If we make material changes, we will update the "Last updated" date and, where appropriate, give additional notice. Continuing to use the Service after changes take effect means you accept the revised Terms. If you do not agree, stop using the Service and cancel your subscription.
22 General Provisions
- Governing law. These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. Subject to the arbitration section, venue lies in the state and federal courts located in Texas.
- Entire agreement. These Terms, with the Privacy Policy, the Acceptable Use Policy, the Refund and Cancellation Policy, the Data Processing Addendum, and any plan details, are the entire agreement between us and supersede prior agreements on this subject.
- Severability. If any provision is unenforceable, the rest stay in force, and that provision is modified to the minimum extent necessary.
- No waiver. Our failure to enforce a provision is not a waiver of the right to enforce it later.
- Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.
- Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control, including carrier outages and third-party service failures.
- Survival. Sections on data licenses, intellectual property, disclaimers, liability, indemnification, dispute resolution, and these general provisions survive termination.
23 Contact
Questions about these Terms? Reach out:
- PrintClose LLC
- Email: support@printclose.com
- Support: printclose.com/help/