Subprocessors
Every company that helps us deliver PrintClose™ and may handle your customers' information, what each one does, and what it receives. We keep this page current and give 30 days' notice before anything on it changes.
01 What This Page Is
A subprocessor is a company we use to help deliver PrintClose™ that may handle your customers' information in the process. This page names every one of them, what they do, and what they receive.
It is referenced by our Data Processing Addendum and our Privacy Policy, and it is the version of record. We keep it current, and we give 30 days' notice before adding or replacing anyone on it.
Because you are the one who answers to your customers about where their information goes. You should not have to email us to find out. Larger clients and anyone doing due diligence will ask for this list, and pointing at a live page is a better answer than a PDF from last year.
02 Current Subprocessors
Last reviewed on the date at the top of this page.
| Provider | Function | Contact Data it receives | Location |
|---|---|---|---|
| Wix.com Ltd. operator of Base44 | Application hosting & database | All Member Data and Contact Data at rest | Israel / United States |
| Twilio Inc. | SMS, MMS and voice delivery, carrier registration | Phone numbers, message content, delivery status, opt-out events | United States |
| Plus Five Five, Inc. d/b/a Resend | Transactional and campaign email delivery, bounce and complaint handling | Names, email addresses, message content, delivery, bounce and complaint events | United States |
| Stripe, Inc. | Subscription billing, payment processing, tax calculation | Member billing information only. No Contact Data. | United States |
| SiteGround Spain S.L. d/b/a SiteGround | Support email hosting (support@printclose.com) | Only what a member includes in a support request | Spain / United States |
03 Mobile Carriers
Mobile carriers and their aggregators receive the phone number and content of every text you send, because a message cannot be delivered otherwise. The same is true of a postal service and an envelope.
Carriers act as independent parties rather than as our subprocessors. We cannot impose processing terms on them and we do not control their retention practices. They are listed here for transparency, not because we direct them.
Carriers also apply their own filtering and may block or delay messages at their discretion, which is why the Acceptable Use Policy matters as much as it does.
04 What Each One Receives
A short version of the table above, for people who want the principle rather than the grid.
- Hosting holds everything, because that is where the application runs.
- SMS and email providers receive only what is needed to deliver the specific message: the recipient, the content, and the result.
- Stripe never receives Contact Data. It handles your billing relationship with us and nothing about your customers.
- Support tooling receives only what a member chooses to include in a support request.
05 How We Vet Them
- We review each provider's security posture and published compliance documentation before engaging them.
- We put written data protection terms in place, no less protective than our own Data Processing Addendum.
- We prefer providers who process in the United States, since that is where our members and their customers are.
- We give each provider only the data its function requires, and no more.
- We remain fully responsible to you for what a subprocessor does. If one of them causes a problem, it is ours to answer for.
06 Notice of Changes
We give at least 30 days' notice before adding a new subprocessor or replacing an existing one. Notice goes to the email address on your account and this page is updated at the same time.
To receive notices at a different address, such as a legal or compliance inbox, email support@printclose.com and we will add it.
07 Objecting to a Subprocessor
If you reasonably object to a new subprocessor on data protection grounds, tell us within 30 days of the notice. We will work with you to find a reasonable alternative, such as a different provider or a configuration that avoids the issue.
If no reasonable alternative exists, you may terminate the affected part of the Service and we will refund any prepaid, unused fees for it. You will not be charged a penalty for objecting.
08 Contact
- PrintClose LLC
- Subprocessor questions and notice preferences: support@printclose.com
- Data Processing Addendum · Privacy Policy