Privacy Policy

01 Introduction & Scope

This Privacy Policy applies to the PrintClose™ website, web application, messaging features, and related services (the "Service"), operated by PrintClose LLC, a Texas limited liability company ("PrintClose™," "we," "us," or "our").

It explains what we collect, how we use it, who we share it with, and the choices you have. We keep data collection to what we actually need to run the Service. We do not sell personal information.

By using the Service, you agree to this Policy and to the Terms of Service. If you do not agree, please do not use the Service.

02 Information We Collect

Information you give us

• Account details such as your name, email address, phone number, business name, business address, and tax identification number. Some of this is required by mobile carriers for messaging registration.
• Branding you add, such as your logo, colors, and sending identity.
• Billing details, collected and processed by our payment processor.
• Anything you send us directly, such as support messages.

Information you upload about your customers

• Contact records, including names, phone numbers, email addresses, order history, and any notes or fields you add. This is referred to as Contact Data and is part of Member Data.
• Artwork, quotes, job specifications, production details, and message content.

Information generated by the Service

• Message delivery status, bounce and complaint reports, opt-in and opt-out events, unsubscribe requests, reply content, call and voicemail records where enabled, campaign performance, and review request activity.
• Baseline and performance metrics used to produce your monthly reporting.

Information collected automatically

• Device and browser type, IP address, pages viewed, actions taken, and timestamps, gathered through cookies, server logs, and similar technologies.

Information from third parties

• Payment confirmations from our payment processor, delivery, bounce, and error reporting from our messaging and email providers, carrier registration status, and measurement data from advertising tools such as the Meta Pixel.

03 How We Use Information

• Provide, operate, secure, and maintain the Service.
• Create and manage your account, complete carrier registration, process payments, and deliver messages you configure.
• Respond to your support requests.
• Produce your reporting and analytics, including activation and performance metrics.
• Understand how the Service is used, in aggregated or de-identified form, so we can improve it and build new features.
• Send you service and account messages, and, where permitted, occasional product updates you can opt out of.
• Detect, prevent, and address fraud, abuse, deliverability problems, and security issues, including monitoring bounce, complaint, and opt-out rates.
• Comply with legal obligations, carrier requirements, and our agreements.

04 Cookies & Tracking

We use cookies and similar technologies to keep you logged in, remember your preferences, and support advertising. This includes the Meta Pixel on our website, which helps us understand how visitors find PrintClose™ and measure the performance of our ads.

05 How We Share Information

We do not sell personal information. We share it only as needed to run the Service:

• Service providers and subprocessors. Companies that help us operate the Service, described in the next section. They may only use the data to perform services for us and are bound by confidentiality and data protection obligations.
• Mobile carriers and aggregators. To register your messaging campaigns and deliver messages you send. Carriers receive the information required to route and deliver a message.
• Legal and safety. When required by law, to enforce our Terms, to respond to a carrier or regulatory inquiry, or to protect the rights, safety, and property of PrintClose™, our users, or others.
• Business transfers. If the business is involved in a merger, acquisition, or sale of assets, information may transfer as part of that transaction. We will give notice and the successor will remain bound by this Policy or an equivalent one.

06 Subprocessors

We use the following categories of subprocessors to deliver the Service:

• Hosting and application infrastructure: runs the application and stores Member Data.
• Payment processing: Stripe, for subscriptions, billing, and tax calculation.
• SMS, MMS, and voice delivery: our messaging provider and the mobile carriers it connects to.
• Email delivery: transactional and campaign email sending, including bounce and complaint handling.
• Support email: to receive and respond to your support requests.

The current named list, including each provider's function and processing location, is published at printclose.com/subprocessors and kept up to date. We give 30 days' notice before adding or replacing a subprocessor.

We also use Meta advertising tools for our own marketing. Meta never receives your Contact Data.

07 Payment Information

Payments are processed by Stripe. We do not collect or store your full card number. Stripe handles your card details under its own privacy policy and PCI-compliant systems, and we receive only limited information such as confirmation of payment and the last four digits of your card.

08 Member Data & Contact Data

The customer lists, artwork, quotes, and message content you add belong to you. We process them only to provide the Service, for example sending the campaigns you configure and producing your reporting.

Roles

With respect to personal information about your Contacts, you are the controller and we act as your processor. We process Contact Data only on your documented instructions, which include your configuration of the Service, except where applicable law requires otherwise. The full terms of that relationship are set out in our Data Processing Addendum, which applies automatically to every account.

Your responsibility

If you add your own customers' personal information to the Service, you are responsible for that information, for having the legal right to use it, for providing any notices and obtaining any consents required, and for handling it in line with applicable law. Your obligations are set out more fully in the Terms of Service and the Acceptable Use Policy.

Separation

Contact Data is kept logically separated by account. One member cannot access another member's Contact Data, and we do not pool Contact Data across accounts.

09 SMS & Messaging Data

When you use the messaging features, we process information needed to send, deliver, and account for those messages, including phone numbers, message content, timestamps, delivery status, replies, and opt-in and opt-out events.

Opt-out handling

Recipients can stop messages at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT, and can request information by replying HELP. Opt-outs are processed automatically and the recipient is added to a suppression list for the sending account. Message and data rates may apply, and message frequency varies by the campaigns a member configures.

Recipients of your messages

If you received a message sent through PrintClose™ and want to understand who sent it or have your information removed, contact the business that sent it. You may also contact us at support@printclose.com and we will suppress your number across the sending account and pass your request to that business.

10 Data Retention

We keep information for as long as your account is active and as needed to provide the Service.

• Member Data and Contact Data are retained while your account is active and for 12 months after your subscription ends, so your data is waiting if you return. We email you at least 30 days before that period ends, then permanently delete it. You can request earlier deletion at any time.
• Opt-out, unsubscribe, and suppression records are retained indefinitely, because deleting them would allow a Contact who opted out to be messaged again.
• Consent attestations, message logs, and delivery records are retained for the period needed to meet legal, regulatory, and carrier requirements and to resolve disputes.
• Billing records are retained as required by tax and accounting law.

Routine backups may persist for a limited time after deletion. The full retention schedule, with specific periods for each type of record, is in the Refund and Cancellation Policy.

11 Data Security

We use reasonable technical and organizational measures to protect information, including encryption in transit, access controls on the systems that store it, and logical separation of member accounts.

12 Your Privacy Rights

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, to opt out of certain processing or marketing, and to not be treated differently for exercising these rights.

• California (CCPA/CPRA). Rights to know, delete, and correct your information, and to opt out of the sale or sharing of personal information. We do not sell personal information.
• Texas, and other states with comprehensive privacy laws. Comparable rights of access, correction, deletion, portability, and opt-out.
• EEA and UK (GDPR). Rights of access, rectification, erasure, restriction, portability, and objection. You may also lodge a complaint with your local data protection authority.

To make a request, email support@printclose.com. We may need to verify your identity before acting on a request.

13 Rights of Your Contacts

Because you are the controller of Contact Data, requests from your Contacts to access, correct, or delete their information should be directed to you. If a Contact contacts us directly, we will refer them to the relevant member and, where appropriate, notify you so you can respond.

We will provide reasonable assistance to help you respond to those requests, including tools to locate, export, and delete a Contact record.

One exception: if a Contact asks to stop receiving messages, by text reply or by an email unsubscribe link, we will honor that immediately and suppress them, regardless of member instruction.

14 Children's Privacy

The Service is built for businesses and is not directed to children. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided information, email support@printclose.com and we will delete it.

15 International Transfers

We are based in the United States. Some of our service providers are headquartered or process data outside the U.S., as listed on our Subprocessors page. Where information is transferred internationally, we rely on those providers' contractual data protection commitments.

If you access the Service from outside the U.S., you understand that your information may be transferred to, stored in, and processed in the U.S. and the other locations listed, where data protection laws may differ from those in your country.

The messaging features are intended for use with recipients in the United States. Sending to recipients in other countries may trigger additional legal obligations that are your responsibility.

16 Third-Party Links

The Service may link to third-party websites or services we do not control, including review platforms and your own website. Their privacy practices are their own, and this Policy does not apply to them. Please review their policies before sharing any information.

17 Changes to This Policy

We may update this Policy from time to time. If we make material changes, we will update the "Last updated" date and, where appropriate, give additional notice. Continuing to use the Service after changes take effect means you accept the updated Policy.

18 Contact

Questions or requests about privacy? Reach out:

• PrintClose LLC
• Privacy and support requests: support@printclose.com
• Help center: printclose.com/help/